My hosting with Streamline.net was due for renewal in mid august and due to a sudden requirement I had to be able to change various DNS entries (namely the DNS MX Record) I decided to cancel my hosting and move elsewhere.
However as my hosting was due for renewal within 10 days the cancelation wasn’t completed before Streamline’s deadline of 14 days prior to the renewal date. This was unfortunate but ultimately I guess my own fault/problem. Sadly this was brought to my attention in a shambled way which meant that I transferred my domain away from Streamline and spent a fair amount of time ensuring I had all my FTPs backed up, before Streamline eventually said:
“Please see the renewal term,s you agreed to upon sign up;
REBILLING (RENEWAL) POLICY FOR SHARED HOSTING ACCOUNTS:
When ordering an account with Streamline.Net, If the account is a ‘Yearly’ account Streamline.Net will rebill the customer’s account (unless the account has been cancelled within the yearly period) up to 7 days prior to the 1 year period expiring. If the account is a ‘2 Yearly’ account Streamline.Net will rebill the customer’s account (unless the account has been cancelled within the 2 yearly period) 14 days prior to the 2 year period expiring.
We shall proceed with the cancellation of the account but will not be making any refunds as the account was not cancelled in line with the terms and conditions you agreed to.”
They appeared to be correct, but as with most things if a company points me at their terms and conditions to try to prevent me from doing something I give the T&Cs a read in the hope that I can find something to help me. That’s just what I did and then replied with:
“The Terms and Conditions also state that:
Recurring Web Hosting (rebilling) payment policy
If a customer is renewed (rebilled) for a service and does not use the service after the renewal (rebilling) payment is taken within a 28 day period then we can offer them a refund minus any of Streamline.Net’s costs (domain registration fee etc). If a customer has used the service (FTP, Email, Matrixstats, etc) then no refund can be given.(http://www.streamline.net/retac.php)
I have not made use of my hosting and it is within 28 days of the renewal so therefore I would like a refund based on the above conditions.”
Streamlines response to this was frankly a little annoying as they (in my opinion) decided to miss-read their own T&C’s, below is an abridged version of the back and forth emails between myself and streamline which followed my above reply:
Streamline:
“This only applies if the account has never been used in the term of the contract, and unfortunately this is not the case, therefore no refund will be issued.”
Me:
“The Terms explicitly say "…does not use the service after the renewal " and I have not used the service since before the renewal date. Which part of this is apparently not the case?”
Streamline:
“The service has been used before renewal took place, therefore, no refund will be made, it only applies if you had never used the service and were renewed, then yes a refund may have been applicable.”
Me:
“There seems to be a misinterpretation of the Terms, you are saying "…The service has been used BEFORE renewal took place," (emphasis added) which im not disputing but the Terms explicitly say "…does not use the service AFTER the renewal " (emphasis added) to which I am saying I have NOT used the service AFTER the renewal, therefore I should qualify for a refund based on those Terms and Conditions.”
Streamline:
“Unfortunately we will not be issuiong a refund under this account as clearly stated on several occassions. If you did not wish to have your account renewed, then the cancellation terms and conditions should have been adhered to.”
Me:
“I do not understand why you will not honour your own Terms and Conditions. In regards to refunds, the Terms and Conditions clearly state that if I have NOT used the service AFTER the renewal then within 28 days a refund can be given.
Please can you clearly state what I have to done to fall foul of the Refund Terms and Conditions, including (if relevant) any apparent login Dates/Times with the corresponding part of the service to which I logged in.”
Streamline:
“We have advised the reasons for not issuing a refund on more than one occasion, therefore will not be doing so.”
Me:
“To the best of my knowledge I have adhered to the ‘Refund Terms and Conditions’ as stated on your website, as such I will be seeking legal advice to pursue this matter further.”
So that was essentially how it ended, feel free to draw your own conclusions from the above communications as to whether you think I or Streamline were in the right. I for one sure know that I wont be renewing my hosting with Streamline, or recommending it to anyone, it’s just a shame I have to put up with them for 2 more years 
